REFUND POLICY

At The White Boutique (TWB), we prioritize your satisfaction, underpinned by our unwavering commitment to a 100% Customer Satisfaction Guarantee for each floral arrangement and gift delivered to your cherished recipients. If you find any dissatisfaction with the delivered arrangement, rest assured that we will promptly arrange for a replacement. Opting not to receive a replacement may qualify you for a partial refund, coupled with potential compensation.

For any concerns related to your order, we encourage you to reach out to The White Boutique Customer Care Centre within 24 hours of delivery. Our dedicated team is ready to address any issues and ensure your peace of mind.

We stand by our promise of on-time delivery, and in cases where delays occur within our control, please contact The White Boutique customer service for prompt assistance. It's important to note that The White Boutique cannot be held responsible for a refund in cases where incorrect recipient information has been provided.

Refunds will be processed through the original payment method, and while we strive to expedite the process, we acknowledge that external factors such as banking procedures may impact the timeline. Please be advised that any refunds may take up to 5-10 working days. Thank you for choosing The White Boutique. Your satisfaction is our utmost priority, and we are dedicated to ensuring a positive and delightful experience for every order you place with us.

CANCELLATION POLICY

If you cancel your order 24 hours before the scheduled delivery, we'lldo our best to process the cancellation and you may be eligible for a full refund.

However, please be aware that once we receive your cancellation request, our team starts preparing high-quality gifts and flowers for your order right away. Our network spans across the country, and the immediate start of the preparation process upon request makes it challenging to accommodate cancellations. This is because we're committed to ensuring timely delivery, and stopping or canceling an order in the preparation stage becomes difficult.